Frequently Asked Questions

Everything you need to know about our premium blends and services.

How should I store my loose leaf tea to keep it fresh?

To maintain optimal flavor and aroma, store your tea in a cool, dark place away from direct sunlight, moisture, and strong odors. We recommend using airtight tin canisters or opaque glass jars.

Do you offer international shipping?

Yes, we ship our artisanal teas worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout based on the weight of your order.

Are your tea bags biodegradable?

Absolutely. Our signature pyramid tea sachets are made from a plant-based, compostable material that allows for maximum water flow without the use of plastics or harmful chemicals.

What is your return policy for food products?

Due to the perishable nature of tea, we cannot accept returns on opened products. However, if your order is damaged or incorrect, please contact our support team within 14 days for a replacement or refund.

Are your teas organic and ethically sourced?

We prioritize direct trade relationships with sustainable tea gardens. Many of our blends are USDA Organic certified, and we ensure all our growers follow fair labor practices and environmental standards.

How can I track my order?

Once your order has been hand-packed and shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey.